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  • Audible Monopoly

    From Zouf@VERT/AMSTRAD to Ogg on Tue May 4 22:29:27 2021
    Re: audio books.. game changer for me
    By: Ogg to Zouf on Sun May 02 2021 04:18 pm

    That can be a bit of a maintenance nightmare (every 2 months)
    for most people. Most people are roped in by the yearly
    "membership" fees that promote "1-2 day shipping", and the
    streaming services? Once you pay the membership, people are
    compelled to make it worth while and keep buying stuff to make
    it seem worth it. BUT.. ultimately, the shipping is NOT free -
    hence, the membership fee. ;)

    Yes, you're probably right. I don't sign up to Amazon Prime so my Audible subscription isn't tied to anything else which is why I can threaten to leave every couple of months without any problems. I have accumulated a backlog of around 4 books now so I will attempt to leave this month... they'll probably throw another 'too good to be true' deal at me again so I retain my membership.

    ---
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  • From Ogg@VERT/CAPCITY2 to Zouf on Wed May 5 08:14:00 2021
    Hello Zouf!

    ** On Tuesday 04.05.21 - 22:29, Zouf wrote to Ogg:

    ..I don't sign up to Amazon Prime so my Audible subscription
    isn't tied to anything else which is why I can threaten to
    leave every couple of months without any problems. I have
    accumulated a backlog of around 4 books now so I will
    attempt to leave this month... they'll probably throw
    another 'too good to be true' deal at me again so I retain
    my membership.

    I was a user (seller) with Abebooks several years before A-n
    acquired them. When I announced that I wanted my account closed,
    they tried to entice me to stay. The best they could do was
    offer me ONE FREE MONTH. After being a member for nearly 8
    years, I thought they could do better than that.


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  • From Zouf@VERT/AMSTRAD to Ogg on Wed May 5 17:07:07 2021
    Re: Audible Monopoly
    By: Ogg to Zouf on Wed May 05 2021 08:14 am

    I was a user (seller) with Abebooks several years before A-n
    acquired them. When I announced that I wanted my account closed,
    they tried to entice me to stay. The best they could do was
    offer me ONE FREE MONTH. After being a member for nearly 8
    years, I thought they could do better than that.

    Well now they gave the financial might of Amazon behind them so they can afford to bend over backwards to retain customers... also good word of mouth will also provide more customers as those who are only interested in the best deal will gravitate towards Audible rather than any other audio book platform. Amazon's Kindle is massive too and they've tied that platform with Audible also. My Kindle store on my device is fully integrated with Audible so shopping is so much easier as it's all on the one platform. I have the basic Kindle (2016) but it's perfect as an eBook reader and audiobook player once paired up with a Bluetooth speaker or Bluetooth earphones.

    ---
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  • From poindexter FORTRAN@VERT/REALITY to Ogg on Sun May 9 08:05:00 2021
    Ogg wrote to Zouf <=-

    I was a user (seller) with Abebooks several years before A-n
    acquired them. When I announced that I wanted my account closed,
    they tried to entice me to stay. The best they could do was
    offer me ONE FREE MONTH. After being a member for nearly 8
    years, I thought they could do better than that.

    Customer retention is over.

    I was a Comcast customer for over 10 years, and when I called over the
    course of that time to renegotiate my service because it had gotten too expensive:

    8 years ago: Transferred to a "customer retention specialist" who chastised the level 1 person for not knowing about this promotion that cut my bill by 40% while keeping everything.

    4 years ago: Offered me free STARZ and upgraded my stated internet speed, speeds which they were never able to provide at the modem. Same price,
    though.

    Last year: Someone who had no idea what they were doing countered with the same service for $10 more per month. I asked to be transferred to someone in
    a customer retention team and was transferred, then disconnected after a
    long hold. OK, bye.

    I quit my car insurance, as my wife and I were combining all of our
    insurance into one. After being a customer of my previous company for almost 40 years (as long as I've been driving!) I didn't even get a "We're sorry to see you go".





    , at the point I would have been transferred to a customer retention specialist who would magically find
    ... The plains of Leonis are burning.
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